About company:
Ammer Group was founded in 2018 helping institutional and private clients to navigate the complex Crypto landscape with payments, trading and advisory services. Our mission is to build the financial services infrastructure of tomorrow.

Ammer Group facts and figures:

• Founded in 2018, self-financed and bootstrapped since inception.
• The group consists of four companies: Ammer Capital AG (CH), Ammer Technologies AG (CH), Waller Swiss AG (CH) and Keypoint S.r.l (IT).
• Our business areas Payments, Trading & Advisory Services serve institutional and private clients with focus on Switzerland and Europe.
• Our team consists of 20+ business and technology experts with expertise in Web3, Crypto, Blockchain, Payments & Banking.
• The headquarter is located in Baar, Switzerland.

Role Overview:
We are looking for a business professional responsible for overseeing the operational processes and ensuring customer success. This role involves managing customer relationships, driving customer satisfaction, and optimizing operational efficiencies. The ideal candidate will have a strong background in operations management, customer service, and a passion for enhancing the customer experience.

Location: must be based in the Switzerland and be able to work on-site at least 3 full days per week.

Key Responsibilities:

• Develop and maintain strong relationships with customers to understand their needs and ensure their success with our products/services.
• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support.
• Proactively engage with customers to ensure they are utilizing our products/services effectively and achieving their desired outcomes.
• Oversee daily operational activities to ensure efficient and effective delivery of products/services.
• Implement and optimize processes to improve operational performance and customer satisfaction.
• Work with the product development team to communicate customer insights and influence product enhancements.
• Collaborate with cross-functional teams to ensure seamless execution of operations and customer success initiatives
• Prepare and present regular reports on customer success metrics, operational performance, and improvement initiatives.

The ideal candidate for this position needs:

• Bachelor’s degree in Business Administration or other relevant higher education.
• 5-7 years of work experience in operational management and customer success roles.
• Proven ability to manage a topic across functions and regions.
• Demonstrated data-driven decision making.
• Proficiency in using CRM software and other customer success tools.
• Strong organizational skills and attention to detail.
• Strategic and far-sighted: Ability to be innovative, creative and think "outside the box".
• Excellent communication skills in spoken and written English and German; other language skills would be an advantage.

We look forward to receiving your job application. Please submit your CV, cover letter, references and degree certificates via the following email: hr@ammer.group

Contacts: Sascha Münger, CEO Ammer Group